25年家用保固

阿姆斯壯8 mm、12mm 強化複合地板

本保固涵蓋的內容及延續時間，受制於本保固書的其他條款，阿姆斯壯向此產品的原始使用者保證，自此產品安裝起的25年中，在家用環境下正常使用中，本阿姆斯壯強化地板：

  1. 不會沾染無法消除的污點
  2. 不會在陽光下褪色
  3. 不會磨穿
  4. 無生產缺陷
  5. 可抵禦通常情況下家用的滴水
  6. 鎖扣不會脫落
5年輕度商用保固

阿姆斯壯8mm、12mm 強化複合地板

  1. 不會沾染無法消除的污點
  2. 不會在陽光下褪色
  3. 不會磨穿
  4. 無生產缺陷

前段所指的輕度商用環境是指，輕度商用、辦公環境、零售店等…，但不包括製造，生產、倉儲、超市、百貨或其他任何存在大量或經常處理有形貨物或大量人員流動的環境。

如果為保固條款涵蓋的質量問題發生時，該如何處理？

如果在保固期間內發生保固條款涵蓋的產品問題，我們會重新修整表面或提供相對的地板，由我們根據實際情況判斷，修復受損區域或更換地板。如果你的地板是正確安'裝及使用的，我們將在保固年限內支付合理的維修換置換的人工費用。如超出保固年限的，我們將在維修時收取市當的維修費用。

Armstrong Laminate Floor Limited Warranty

RESIDENTIAL WARRANTY IN 30-YEAR

Armstrong 12mm Laminate Flooring

Under normal household use when maintained in accordance with our recommended maintenance guidelines, Armstrong warrant to you (the original purchaser) that for the period indicated, Armstrong 12mm Laminate Flooring:

  • Will not stain;
  • Will not fade from sunlight or artificial light;
  • Will not wear through the decorative print layer;
  • Will be free from manufacturing defects in its original manufactured condition
RESIDENTIAL WARRANTY IN 25-YEAR

Armstrong 8mm Laminate Flooring

Under normal household use when maintained in accordance with our recommended maintenance guidelines, Armstrong warrant to you (the original purchaser) that for the period indicated, Armstrong 8mm Laminate Flooring:

  • Will not stain;
  • Will not fade from sunlight or artificial light;
  • Will not wear through the decorative print layer;
  • Will be free from manufacturing defects in its original manufactured condition

 

LIGHT COMMERCIAL WARRANTY IN 5-YEAR

Armstrong 8mm and 12mm Laminate Flooring

When installed and maintained in accordance with our recommended installation and maintenance guidelines, Armstrong warrant to you (the original purchaser) that for five years from the date of original purchase, and in a light commercial indoor setting,
Armstrong 8mm and 12mm Laminate flooring:

  • Will not stain;
  • Will not fade from sunlight or artificial light;
  • Will not show wear (mere reduction in gloss is not "wear");
  • Will be free from manufacturing defects in its original manufactured condition

Light commercial applications include light commercial areas, offices, and specialty
shops/areas.
NOT INCLUDED: manufacturing areas, produce areas, utility/storage rooms,
supermarkets, sales floors – department stores/grocery/mass merchant, and any other heavy traffic areas.

WHAT WILL ARMSTRONG DO IF ANY OF THE THINGS LISTED ABOVE HAPPEN?

If you make a claim and follow our service procedures within the first year after date of purchase:
Armstrong will provide materials either to repair or replace the defective area of the floor at our option. If the floor was professionally installed, Armstrong also will pay reasonable labor costs to repair or replace the defective area of your floor.
If you make a claim after the first year after date of purchase and before the end of your limited warranty period:
Armstrong will provide or pay a percentage of the reasonable material and labor costs (if the floor was professionally installed), for repair or replacement, at our option, of the warranted product.
NOTE: Any repair or replacement is limited to colors and styles of products available at the time of repair or replacement. If the original design is no longer available, Armstrong has the right to substitute another Armstrong design of similar value. The product must be of a similar structure and the customer may choose the design.

PLEASE KEEP YOUR WARRANTY

A warranty is required in order to verify date and proof-of-purchase to resolve any problems that may occur. Your warranty applies only to you, the original purchaser, for one installation. Removal, reinstallation or unauthorized repairs shall void this warranty.
Please install and maintain in accordance with our recommended installation and maintenance guidelines.

WHAT IS NOT COVERED BY THIS WARRANTY？

This warranty does not cover damage caused by:

  •  Improper care and maintenance.
  • Accidents, abuse, or misuse.
  • Abnormal wear and tear such as damage caused from spike heel shoes, insufficient protection from furniture, pebbles, sand and other abrasives.
  • Improper installation or workmanship, not in accordance with Armstrong's installation instructions.
  • Water trapped beneath the floor due to improper subflooring or underlayment.
  • Exposure to extremes of temperature or relative humidity.
  • Water due from excessive moisture in a concrete slab, hydrostatic pressure, flooding caused by malfunctions from appliances such as dishwashers, ice makers, refrigerators, sinks, pipes or from natural disasters.
  • Planks coming apart at the seams because they have been engaged/disengaged more than three (3) times
  • Damage caused by vacuum cleaner beater bars and hard or metal caster wheel.
    • When vacuuming, we recommend using the wand attachment on your vacuum.
    • If rolling casters are used, we recommend only soft wheels that are wide enough to support the load
  • Hard or metal caster wheels (if rolling casters are used, we recommend only soft wheels that are wide enough to support the load)
  • Damage caused by pet urine which has not been promptly wiped up and removed.
  • Damage caused by chemical corrosion
  • Damage caused by insects destroy
WHAT IS EXCLUDED FROM THIS WARRANTY？

None of our installers, retailers, distributors or employees has the authority to alter the obligations, limitations, disclaimers or exclusions under any of our warranties.
WE EXCLUDE AND WILL NOT BE LIABLE FOR OR PAY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES UNDER OUR WARRANTIES. By this mean any loss, expense, or damage other than to the flooring itself that may result from a defect in the flooring. Our limited warranties constitute the only express warranties for the product purchased.

ROUTINE CLEANING AND MAINTENANCE

Vacuum using the wand attachment, use a dust mop or wipe with a damp cloth. For spills or wet areas, immediately wipe up with a cloth or sponge. In sandy areas or at the beach, sweep or vacuum regularly to avoid surface scratching.

  • Do not use soap-based detergents or "mop and shine' products, as these may leave a dull film on your floor. Do not wax or polish your floor. When necessary use a wellsqueezed damp mop.
  • Do not use abrasive cleaners, steel wool or scouring powder that can scratch your floor.
  • Remove tough spots like shoe polish, tar and asphalt driveway sealer with nail polish remover containing acetone**. Then wipe with a damp cloth.
  • For added indentation resistance, use floor protectors on chairs and other furniture. The heavier the item, the wider the floor protector should be.
  • Do not use shape tools/utensils to scratch your floor.